Shipping policy

Order processing
Orders are processed within 1–2 business days of purchase. Orders placed on weekends or public holidays will be processed the next business day. You'll receive a confirmation email with tracking details once your order has been dispatched.

Shipping within Australia
We ship Australia-wide via Australia Post

Free standard shipping on orders over $200

Shipping costs are calculated at checkout based on your delivery address and chosen shipping method.

Delivery timeframes are estimates provided by our carrier and are not guaranteed. Remote and regional areas may take longer.

International shipping

We ship to the selected countries

NZ, UK, USA, Canada, Asia & Europe

International orders are sent via our chosen carrier, with with the delivery time depending on your location. Customers are responsible for any customs duties, taxes, or import fees charged by the destination country. These are not included in our shipping costs and are outside our control.

Tracking
Once dispatched, you'll receive a tracking number by email. Please allow up to 24 hours for tracking to update.

Delivery issues
Once an order has been handed to the carrier, it's in their care. If your parcel is delayed, lost, or damaged in transit, contact us at [email] and we'll help you lodge an enquiry with the carrier and work with you to resolve it.

Please ensure your delivery address is correct at checkout. We're not able to redirect orders once dispatched, and we're not responsible for orders delivered to an incorrectly entered address.

Unclaimed or returned parcels
If a parcel is returned to us as unclaimed or undeliverable, we'll contact you. Re-delivery may incur an additional shipping charge.

Your rights
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Contact
Questions about shipping? Email us at contact@haphae.com